Privacy Policy

Last Updated: October 8, 2026

At BBRMT, I, Brittany Brown, Registered Massage Therapist (RMT), am committed to protecting the privacy, confidentiality, and security of your personal and health information.

As an Ontario healthcare professional, I recognize the importance of safeguarding patient records and handling personal health information in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA) and applicable professional standards.

This Privacy Policy explains how I collect, use, store, disclose, and protect information obtained through my massage therapy practice and website, www.bbrmt.ca.

1. Information I Collect

To provide safe, effective, and personalized massage therapy services, I may collect the following information:

Personal and Contact Information:

Full name
Email address
Telephone number
Appointment and booking details
Information submitted through website contact or booking forms

Personal Health Information:

Health history and relevant medical conditions
Treatment goals, concerns, and preferences
Assessment findings and treatment notes
Treatment plans and progress records
Consent forms and other information relevant to your care

Website and Technical Information:

When you visit my website, certain technical information may be collected through website functionality, cookies, and analytics tools, including:

IP address
Device and browser information
Website pages visited
Website interactions and general usage patterns
Referral sources and marketing campaign information

2. How I Use Your Information

I collect and use personal information only for appropriate purposes related to operating my practice, including:

Scheduling, confirming, and managing appointments
Providing safe, appropriate, and personalized massage therapy treatments
Maintaining accurate patient health records
Communicating appointment reminders, cancellations, and important service updates
Processing payments and issuing treatment receipts
Responding to inquiries and requests
Improving website functionality and understanding general visitor activity
Meeting legal, regulatory, and professional obligations

Personal health information is used for your care and other purposes permitted or required by law.

3. Consent and Communications

I collect, use, and disclose personal and health information with your consent or as otherwise permitted or required by law.

When you book an appointment, I may contact you by email or text message for purposes directly related to your care or appointment, including:

Booking confirmations and appointment reminders
Appointment cancellations or scheduling changes
Responses to your inquiries
Important information regarding your appointment or treatment

BBRMT does not send promotional emails, marketing newsletters, or marketing text messages.

You may contact me at bbrownrmt@gmail.com if you have questions about appointment communications or how your personal information is used.

You may withdraw consent to certain uses or disclosures of your information, subject to applicable legal and professional requirements.

4. How Your Information Is Stored

BBRMT maintains patient and business records in a combination of electronic and physical formats.

These may include:

Online booking information, website forms, and related digital records
Internal electronic storage: Patient information and treatment documentation maintained on an internal drive
Paper records: Physical health history forms, treatment documentation, and other practice records

I am responsible for maintaining the confidentiality of patient information across these storage methods and for implementing safeguards appropriate to the sensitivity of the records.

Access to personal health information is limited to individuals who are authorized and require the information for legitimate purposes.

5. Sharing and Disclosure of Information

I do not sell patient information.

Personal information may be shared only where appropriate, including:

With technology and service providers that support website hosting, appointment scheduling, communications, or other practice operations
With other healthcare professionals when authorized or otherwise permitted by law
With regulatory authorities or other parties where disclosure is legally required or permitted
With individuals or organizations you have authorized to receive your information

I do not disclose your treatment records to insurance companies or other third parties simply because they request them. Appropriate authorization or another lawful basis is required.

6. Data Security and Confidentiality

I take the privacy of patient information seriously and am responsible for using reasonable safeguards to protect records against unauthorized access, disclosure, loss, theft, or misuse.

These responsibilities apply to electronic records, website-based information, and physical paper files.

No electronic system can be guaranteed to be completely secure. If a privacy incident occurs, I will take appropriate steps to investigate, contain, and respond to the incident, including providing notifications where required by law.

7. Record Retention

Patient health records are maintained in accordance with applicable Ontario legislation and the professional requirements of the College of Massage Therapists of Ontario.

Patient records must generally be retained for at least 10 years following the patient's last visit, or, where the patient was under 18 at their last visit, for at least 10 years after the date they turned 18.

Records are securely disposed of when the applicable retention requirements have been satisfied and the records are no longer required.

8. Website Analytics and Cookies

My website uses cookies and website analytics technologies, including Google Analytics, to help understand website performance, visitor activity, and how people discover BBRMT online.

These tools may collect technical and usage information, such as device details, pages viewed, and interactions with the website.

You can manage certain cookies through your browser settings. Google also provides tools for controlling Google Analytics data collection.

Website analytics information is used to evaluate and improve website performance and marketing effectiveness, not to make clinical treatment decisions.

9. Accessing or Correcting Your Information

Under Ontario privacy legislation, you generally have the right to request access to your personal health information and to request corrections where information is inaccurate or incomplete.

To request access to or correction of your records, please contact me at:

bbrownrmt@gmail.com

I may need to verify your identity before providing access to confidential records.

Requests will be handled in accordance with applicable legal requirements. Reasonable fees may apply to certain record-access requests where permitted by law.

Please note that patient health records cannot necessarily be deleted upon request because healthcare professionals are required to retain records for prescribed periods.

10. Privacy Questions and Complaints

I, Brittany Brown, am responsible for responding to privacy questions, requests, and concerns relating to my practice.

If you have a concern about how your personal or health information has been handled, please contact me directly so I can review the matter.

You may also contact the Information and Privacy Commissioner of Ontario (IPC) regarding concerns about the handling of personal health information under PHIPA.

Website: www.ipc.on.ca

11. Changes to This Privacy Policy

I may update this Privacy Policy periodically to reflect changes in my practice, technology, or applicable privacy requirements.

Any updates will be published on this page with a revised Last Updated date.

12. Contact Information

BBRMT — Brittany Brown, Registered Massage Therapist

Bowmanville, Ontario, Canada

Website: https://www.bbrmt.ca/

Email: bbrownrmt@gmail.com

For questions about this Privacy Policy, your personal health information, or your privacy rights, please contact me directly.