Booking & Cancellation Policy

At BBRMT, I am committed to providing a professional, comfortable, and personalized massage therapy experience. To help appointments run smoothly and respect everyone's time, please review the following policies before booking.

1. Booking & Appointment Policy

All appointments must be booked in advance through my online booking system or by contacting me directly.

Please arrive on time for your scheduled appointment. Late arrivals may result in a shortened treatment to accommodate my next client. The full fee for your originally booked appointment will still apply.

First-time clients are encouraged to arrive at least 10 minutes before their scheduled appointment to complete the required health history form. This allows me to review your information and ensure your treatment is safe, appropriate, and personalized to your needs.

2. Cancellation & No-Show Policy

If you need to cancel or reschedule your massage therapy appointment, please provide at least 24 hours of notice.

• 24 hours or more before your appointment: No cancellation fee.

• Less than 24 hours before your appointment: A $50 cancellation fee applies.

• Missed appointments (no-shows): A $50 fee applies.

I understand that unexpected circumstances can arise. Providing advance notice allows me to manage my schedule and offer available appointment times to other clients.

3. Payment & Insurance Policy

Payment is due at the time of your appointment. I currently accept cash and e-transfer only.

For your convenience, please add bbrownrmt@gmail.com as an e-transfer recipient in your online banking before your appointment to ensure a smooth payment process.

Direct billing to insurance providers is not available. I provide receipts for massage therapy treatments that you can submit to your insurance provider for reimbursement, where eligible.

It is your responsibility to confirm your insurance coverage and eligibility before your appointment and to submit any claims directly to your insurance provider. Payment in full is required regardless of insurance coverage.

4. Cancelling or Rescheduling Your Appointment

If you need to cancel or reschedule, you can manage your booking by logging into your account on my website.

Alternatively, you can contact me directly:

Email: bbrownrmt@gmail.com

Phone/Text: Please use the contact number provided in your booking confirmation email.

Please remember that cancellations or rescheduling requests made less than 24 hours before your appointment are subject to the $50 cancellation fee.

Thank you for your understanding and for choosing BBRMT for your massage therapy care.